Course curriculum

  • 1

    Welcome to Mindful Management 101: How to Deal with Reactive Humans

  • 2

    Why Your Clients and Coworkers can be so Mean Sometimes!

    • Mindful Management 101 Workbook

    • Learning Objectives

    • Video Lesson: What's Really Going on?

    • Knowledge Check!
  • 3

    How to Recognize and Classify Reactive Behavior in Humans

    • Learning Objectives

    • Video Lesson: How to Recognize Reactive Fear Behaviors in Humans

    • Knowledge Check!
  • 4

    How to Defuse a Reactive Human

    • Learning Objectives

    • Video Lesson: How to Defuse a Reactive Human

    • Knowledge Check!
  • 5

    Common Mistakes to Avoid When Dealing with Reactive Humans

    • Learning Objectives

    • Video Lesson: Common Mistakes

    • Knowledge Check!